Client Responsibilities & Limitation of Liability

1. Client Responsibilities

Clients are responsible for providing accurate, truthful, and complete information throughout their application or consultation process. Clients are also expected to submit all required documents on time and cooperate fully throughout the service period.

Failure to provide accurate information or complete documentation may result in delays, complications, or rejection of applications by universities, embassies, or other institutions involved in the process.

2. Accuracy of Information

It is the client's sole responsibility to ensure that all personal details, academic records, financial documents, and any other information submitted through UpVoice Academy are truthful and up to date. UpVoice Academy will not be held responsible for consequences arising from inaccurate or misleading information provided by the client.

• Provide truthful personal and academic information
• Submit authentic and unaltered documents
• Notify UpVoice Academy promptly of any changes to your circumstances
• Meet all deadlines communicated by UpVoice Academy

3. Limitation of Liability

UpVoice Academy provides professional guidance, consultation, and application support services only. While we are committed to supporting clients to the best of our ability, we do not guarantee university admission, visa approval, scholarship awards, or any final decision made by universities, embassies, or immigration authorities.

All final decisions regarding admissions, visas, scholarships, and related matters rest solely with the respective institutions and authorities. UpVoice Academy shall not be held liable for any outcome, loss, or damage resulting from such decisions.

4. No Guarantee of Outcomes

Our services are designed to maximise your chances of success by providing expert guidance and thorough preparation. However, UpVoice Academy expressly disclaims any guarantee of the following:

• University or language school admission
• Visa or residence permit approval
• Scholarship or financial aid awards
• Any decision made by immigration authorities or government bodies

5. Cooperation & Good Faith

Clients are expected to engage with UpVoice Academy in good faith, respond to communications in a timely manner, and follow the guidance provided by our consultants. Failure to cooperate may affect the quality and outcome of the services rendered, and UpVoice Academy shall not be held responsible for any resulting delays or adverse outcomes.